POPIA Compliance Statement
Protection of Personal Information Act 4 of 2013
Last updated: April 2026
1. Our Commitment
TruScan Systems (Pty) Ltd is committed to lawful, fair, and responsible processing of personal information in accordance with POPIA.
We recognise the privacy rights of customers, prospects, partners, merchants, and website visitors.
2. Information Officer
3. POPIA Processing Principles
We aim to align our operations with the core POPIA principles:
Accountability
We accept responsibility for lawful processing and internal governance.
Processing Limitation
We collect only information reasonably necessary for legitimate purposes.
Purpose Specification
We collect information for specific business purposes such as service delivery, communication, authentication systems, referral programmes, and lawful marketing.
Further Processing Limitation
We do not use information for incompatible purposes without lawful basis.
Information Quality
We take reasonable steps to keep information accurate and updated.
Openness
We communicate our privacy practices through our Privacy Policy and related notices.
Security Safeguards
We apply appropriate technical and organisational security measures.
Data Subject Participation
We provide channels for access, correction, objection, and related rights requests.
4. Direct Marketing
Where we conduct direct marketing, we seek to do so responsibly and lawfully. Recipients may opt out at any time by replying STOP or contacting us directly. We maintain suppression records to prevent future unwanted contact.
5. Automated Systems
Some TruScan services involve automation workflows, lead routing, messaging systems, scoring systems, or rules-based processes. Where legally required, affected persons may request human review or clarification.
6. Data Incidents
If a material security compromise occurs involving personal information, we will assess our obligations under POPIA and notify affected parties and regulators where required by law.
7. Your Rights
You may request:
Requests may be sent to hello@truscan.co.za.
8. Information Regulator (South Africa)
If you believe your rights have been infringed, you may lodge a complaint with the Information Regulator of South Africa. Official contact details should be confirmed directly through the regulator's current published channels.